I'm Ryan, a Product Designer and UX Leader with 8+ years of experience.
My passion is to use design thinking and human-centered strategies to understand people's behaviors and ultimately design solutions that meet their needs. I love to quickly sketch ideas, get them in the hands of users and embrace the iterative cycle of learning.
I'm currently looking for my next opportunity. Want to connect?
My Work
Bringing lab appointments to your home
In 2021, BioReference Laboratories launched Scarlet Health, an "Uber-Like" mobile phlebotomy service.I worked cross-functionally to design and execute the omnichannel digital experience. But what does it take to bring the lab home? Read the case study to learn more.
Building a design system to accelerate problem solving
I led a team of talented designers in the creation of BioReference's first design system, Plasma. Much like how Plasma delivers key nutrients and proteins to the body, our goal was to create a system that accelerates creativity and problem-solving. Read the case study and learn how we brought the system to life.
The power of design sprints & storytelling
In 2018, I led an initiative at Quest Diagnostics to determine if the company should invest in relaunching its iOS app. After researching why people use native apps, I ran a design sprint with key stakeholders to generate ideas and then created an interactive prototype that told the story of our key personas. Hear their story and how the project was ultimately green-lit.
Bringing human to technology
In 2017, I worked on the Test Directory at Quest Diagnostics. Our stakeholder group wanted to improve the filter functionality citing Amazon. After traveling onsite to observe and interview users, it became clear the problem wasn't rooted in lacking the ability to filter, but rather the confidence of picking the right test. Learn how we brought confidence to our users and improved the experience.